Last Updated: September 2, 2026
This Shipping Policy applies to orders placed directly through backporchnaturals.com and is operated by MosGone LLC d/b/a Backporch Naturals ("Backporch Naturals," "we," "us," or "our").
Orders are generally processed within 24-48 hours after they are placed.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing may occasionally require additional time because of:
High order volume
Payment verification
Fraud-prevention review
Address verification
Inventory availability
Regulatory or shipping restrictions
Events outside our reasonable control
If a longer processing timeframe applies to a particular product or order, we will disclose that timeframe where appropriate.
Orders shipped within the United States generally arrive within 3-7 days after shipment, depending on the destination and carrier.
The 3-7 day delivery period is an estimate and begins after your order has been processed and transferred to the shipping carrier.
Accordingly, the estimated total time from placing your order to delivery generally consists of:
Processing: 24-48 hours
Delivery after shipment: approximately 3-7 days
Delivery estimates are not guarantees unless we expressly state otherwise.
Delivery may take longer because of circumstances outside our reasonable control, including:
Carrier delays
Severe weather
Natural disasters
Transportation disruptions
Holiday shipping volume
Government actions
Incorrect or incomplete delivery information
All shipped orders receive a tracking number.
Once your order has been transferred to the carrier, we will send available tracking information to the email address or other contact information associated with your order.
Tracking information may take some time to become active after the carrier receives the shipment.
Carrier-provided delivery dates and tracking updates are controlled by the carrier and may change during transit.
Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping charges may vary based on:
Destination
Order size or weight
Shipping method
Promotional offers
Carrier rates
Applicable taxes and other charges will also be disclosed during checkout where required.
We will ship your order within the shipment timeframe represented when you purchase.
If no specific shipment timeframe is stated, we will ship within the period required by applicable law, generally within 30 days after receiving a properly completed order.
If we determine that we cannot ship your order within the promised or legally required timeframe, we will notify you as required by applicable law and provide the applicable revised shipment estimate and opportunity to either:
Agree to the delay; or
Cancel the affected order and receive a prompt refund
If an order is canceled because we are unable to ship it within the required timeframe, we will refund the amount required by applicable law, including applicable shipping charges for merchandise that was not shipped.
We ship only to destinations available through our checkout system.
Certain Backporch Naturals products may be subject to federal, state, or local regulatory requirements, including pesticide registration and sale requirements.
As a result, some products may not be available for shipment to every state, territory, or jurisdiction.
We reserve the right to reject or cancel an order if:
The product cannot legally be sold or shipped to the destination
Required regulatory approval is unavailable
The address is outside our supported delivery area
The carrier cannot service the destination
Completing the shipment would violate applicable law
If we cancel an order for one of these reasons after payment has been collected, we will refund the applicable amount.
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order.
If you discover an error, contact us through our Contact Us page as soon as possible.
We will make reasonable efforts to update an address before shipment, but we cannot guarantee that changes can be made after an order has entered fulfillment.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except to the extent required by applicable law.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address supplied by the customer.
If tracking information indicates that your shipment has been lost or has stopped progressing for an unreasonable period, please contact us through our Contact Us page.
We may work with the carrier to investigate the shipment and, depending on the circumstances, provide a replacement, refund, or other appropriate resolution.
Nothing in this policy limits any right or remedy available to you under applicable law for merchandise that is not delivered.
If tracking shows that a package was delivered but you cannot locate it, we recommend that you:
Check the delivery location and surrounding area
Check with household members, neighbors, or building management
Allow a short period for carriers that occasionally mark packages delivered before final placement
Contact the carrier using the tracking number
Contact us if the package still cannot be located
We may investigate the delivery with the carrier before providing a replacement or refund.
Subject to applicable law, we reserve the right to deny claims where there is reasonable evidence of fraud, abuse, or confirmed delivery to the address provided with the order.
If your order arrives damaged, defective, incomplete, or contains the wrong product, contact returns@mosgone.com or use our Contact Us page as soon as reasonably possible.
Please include:
Your order number
A description of the issue
Photographs or other supporting information when reasonably requested
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, replacement component, or prepaid return shipping when applicable.
A shipment may be returned to us because of:
An incorrect or incomplete address
Refusal of delivery
Failure to retrieve the package
Carrier inability to complete delivery
If an order is returned to us, we may contact you regarding reshipment or refund options.
Additional shipping charges may apply to reship an order when the return resulted from an incorrect or incomplete address or another circumstance within the customer's control.
Additional charges will not apply where the failed delivery resulted from our error or where applicable law requires otherwise.
If you wish to cancel an order before shipment, contact us through our Contact Us page as soon as possible.
We cannot guarantee cancellation after an order has entered fulfillment or has shipped.
Returns after shipment are governed by our Returns and Refund Policy, including our 30-Day Money-Back Guarantee.
Original shipping charges are generally non-refundable after an order has been properly shipped.
However, shipping charges will be refunded when required by applicable law or where otherwise provided under our Returns and Refund Policy, including certain situations involving:
An order we cannot ship
An incorrect product sent by us
Merchandise damaged before or during delivery
Other circumstances where applicable law requires reimbursement
For shipping questions or assistance with an order, please use our Contact Us page.
MosGone LLC d/b/a Backporch Naturals
1401 Lavaca Street #40638
Austin, TX 78701
United States
Returns: returns@mosgone.com
Legal: legal@mosgone.com
Phone: +1 916-429-5628
Contact: Contact Us
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